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Doctors That Care Are Closer Than You Think...
Call Us Today! 248-473-8580
(248) 473-8580
Call Us Today! 248-473-8580
(248) 473-8580
1. Practice Hours
We schedule appointments for routine problems and follow-ups Monday through Friday from 8:15 am to 5:00 pm.
2. Appointments
We encourage our patients to call us at (248) 473-8580 and make an appointment. We make every effort to be on time for appointments and request that you do the same. Should an emergency cause a scheduling problem for us, we will contact you regarding any delays or postponements or needs to reschedule. If you are calling for an acute illness requiring care that day, please call early in the day.
3. House Calls
Unfortunately, we do not offer home visits.
4. Extended Hours and After-Hours Emergencies
We realize that health care emergencies can happen any time.  If you have an urgent problem and the office is closed, call us anyway at (248)524-7954.  We're on-call 24 hours and someone is always available to help you.  
5. Telephone Calls
We encourage patients to call with any questions regarding medical problems. It must be noted, however, that our doctors cannot answer every telephone call. Our office staff has been trained to answer many patient questions. They will also relay your information to the doctor and your call will be returned at the earliest opportunity. Should you be seeking test results, you will be contacted when we receive them.
6. After-Hours Telephone Calls
Should it be necessary to contact the doctor after normal office hours, our answering service forwards all messages to our physician on call. Your call will be returned as soon as possible. Our after-hours phone number is 248-524-7954.
7. Prescriptions, Renewals, and Referrals
Please call during normal office hours for authorization for insurance, physician referrals, and prescription renewals.
8. Fees and Payments
We make every effort to keep medical care affordable. We ask that you pay upon completion of your visit. Should you need to make other arrangements. please contact our billing manager.
9. Insurance and Insurance Forms
We make every effort to simplify the preparation of insurance claims. We give you a receipt form at the end of your visit which contains all the information your insurance company needs from the doctor in order to process your claim. Company insurance policies vary as to how much they cover, and it is your responsibility to pay any deductible or unpaid balance not covered by your insurance policy. Should you have questions, please discuss them with our billing department. We want to help you receive maximum benefits, but it must be remembered that each insurance company has its own rules, regulations, and payment limits.

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Brateman Medical Center
40015 Grand River Avenue, Suite 100
Novi, MI 48375
Phone: 248-473-8580
Fax: 248-474-4208
Emergency After Hours: 248-524-7954

Business Hours
Mon - Fri: 08:15 AM - 05:00 PM
Sat - Sun: Closed
In Business Since 1989

Payment Options