Table of Contents

1. Practice Hours
2. Appointments
3. House Calls
4. Emergency Care
5. Telephone Calls
6. After-Hours Telephone Calls
7. Prescriptions, Renewals and Referrals
8. Fees and Payments
9. Insurance and Insurance Forms


1. Practice Hours
Appointments for routine problems and follow-ups are available Monday through Friday from 8:15 am - 5:00 pm.
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2. Appointments
We try to see all patients on an appointment basis and we request that you call in advance so that we can reserve time for you. The office telephone number is (248) 473-8580. We make every effort to honor all time commitments and request that you extend the same courtesy to us. On occasion, emergencies can cause problems and whenever possible you will be fully informed if there will be any delays because of this. If you are calling for an acute illness requiring care that day, please call early that day.
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3. House Calls
Home visits are virtually impossible because of the lack of equipment at home and the time-consuming problems which prevent other patients from receiving medical attention.
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4. Emergency Care
We recognize that you can have an emergency situation arise, and we will do our best to respond to your problem promptly. In the event of a severe situation, or one in which you are in doubt, go immediately to the emergency room of the nearest hospital and ask them to contact your doctor. If the situation is not that severe, but one where you wish contact with your doctor, please telephone and the doctor will be in touch with you either directly or through office personnel giving you instructions on where to meet for emergency care.
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5. Telephone Calls
All patients are encouraged to call with any questions they have on medical problems However, it would be most unfair to our patients if the doctor were to leave to answer every telephone call. The office staff has been trained to answer many of your questions. They will also relay your information to the doctor and your call will be returned or otherwise assigned at the earliest opportunity. You will be contacted with test results when we receive them.
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6. After-Hours Telephone Calls
If you find it necessary to contact the doctor after normal office hours, the answering service will forward all messages to our physician on call. Your call will be returned at the earliest opportunity.
After hours call (248) 524-7954.
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7. Prescriptions, Renewals and Referrals
All prescriptions and authorizations for insurance referrals should be requested during normal office hours.
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8. Fees and Payments
We make every effort to keep down the cost of your medical care. You can help by paying upon completion of each visit. Other arrangements can be made with our billing manager depending upon special circumstances.
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9. Insurance and Insurance Forms
We try to simplify the preparation of insurance claims, thereby holding down costs which are unrelated to the delivery of good medical care. The receipt form we give you at the end of your visit contains all the information needed from the doctor for your insurance company to process your claim. Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some companies pay fixed allowance for certain procedures and others pay a percentage of the charge. It is your responsibility to pay any deductible, co-insurance, or any other balance not paid for by your insurance company. We know questions can arise on insurance matters and these should be discussed with our insurance clerk. We will be happy to help you receive maximum benefits; however, the agreement of the insurance company to pay for medical care is a contract between you and the company. Each insurance company has their own guidelines and regulations. Please familiarize yourself with your insurance company’s rules.
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